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Posted: Friday, November 10, 2023 01:37 AM

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Tasks: - Functions as first level of customer call escalation and resolution and possesses in-depth knowledge of Windows and Macintosh operating systems. - Demonstrates knowledge of TCP/IP, LAN/WAN, cable modem and routers to successfully evaluate and resolve 1.5 help desk tickets in a timely manner and follows-up with customer to ensure resolution. - Understands functional organization structure and interfaces with Subject Matter Experts or decision-makers to resolve customer issues. - Collaborates with other business partners and internal departments to resolve customer issues. - Remains updated on all current methods, technology, policies and procedures. - Identifies customer call trends and recommends process improvement opportunities. - Provides behavioral and competency feedback to call center supervisors regarding CAE performance. - Consistently demonstrates ability to meet higher performance expectations (increased KPI/MPS). - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Required Skills: Requirements: - High School or Equivalent - - - Generally requires 0-2 years related experience Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer. Click Here To Apply

• Location: University Heights,Cary Woods,Grove Hill,Camelot University Heights,Cary Woods,Grove Hill,Camelot Alabama

• Post ID: 126462515 Auburn

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