Posted: Wednesday, November 08, 2023 02:28 AM
Company DescriptionFounded in 1983, MATRIX today is a national Information Technology Solutions provider, producing results for more than 2,300 clients in the last decade. Last year, more than 2,000 MATRIX consultants provided Professional IT Services, Professional IT Staffing, and Telecom Services, helping clients achieve outstanding technology and business success. MATRIX works independently and through partnerships with Microsoft and other vendors and consulting firms. Our solid financial growth, numerous industry accolades, long-tenured associates, satisfied clients and consultants all bear testament to the great relationships we form with all our stakeholders.Job DescriptionUtilize your Windows/MS Office knowledge in this 6 month + contract Desktop Support role. Responsibilities: First level technical support for all corporate and remote branch users for handheld devices, Microsoft Office 2007/2013, Windows XP, and Windows 7.Initial problem determination on hardware, voice over IP phones (VOIP), and software calls.First call resolution of all inbound calls.Entry of initial support calls in call tracking database; and entry of updates as information becomes available.Coordination of the configuration and deployment of new PCs and peripherals at remote locations.Support for remote users (VPN, air cards, Hot spots, MI Access).Support for remote Aviva software.Qualifications: High school diploma or equivalent required – college degree preferred.Strong customer service/verbal communications skills.Good analytical/troubleshooting skills.Good working knowledge of PC hardware, excellent knowledge of PC software installs and familiarity.Good writing and verbal skills.Required to be a part of the scheduled on call rotation to support after hours calls.2-4 years experience installing, configuring, and resolving complex PC support issues.Should possess strong working knowledge of Microsoft Office applications.A+ certification a plus. Click here to apply.
• Location: Downtown Auburn,Cary Woods,Moores Mill,Camelot Downtown Auburn,Cary Woods,Moores Mill,Camelot Alabama
• Post ID: 125771275 Auburn