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Posted: Wednesday, January 03, 2024 07:27 PM

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Position Details Position Information Requisition Number S3281P Home Org Name Clinical Sciences Division Name College of Veterinary Medicine Position Title Supervisor (Veterinary Client Services) Job Class Code IA29 Appointment Status Full-time Part-time FTE Limited Term No Limited Term Length Job Summary The College of Veterinary Medicine seeks a Supervisor of Veterinary Client Services that will have operational oversight of daily administrative support functions, which includes supervising employees, maintaining workflows and addressing service issues. Learn more about VET MED and take a campus tour here: https://www.auburnvetmed.com/ Why should YOU work for VET MED? Excellent full-time benefits that start on Day 1! Medical, dental, and vision insurance options for you and your family. Generous state retirement program with eligibility to receive monthly payments after 10 years of service. How about these numbers? 4 weeks of vacation, 96 hours of sick leave, 6 weeks of paid parental leave for the birth or adoption of a child, and 9 official paid holidays. Veterinary care and food discounts for your pets. Tuition assistance for you and your dependents after a year of service. About Auburn: At Auburn, our work changes lives. Ranked by U.S. News and World Report as a premier public institution, Auburn University is dedicated to shaping the future of the people of Alabama, the nation, and the world through forward-thinking education, life-enhancing research, scholarship and selfless service. Auburn is nationally recognized for its commitment to academic excellence, community outreach, positive work environment, student engagement, and thriving community. Why employees choose Auburn: Auburn University was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years. Employees enjoy competitive benefits that include top-notch health insurance, generous retirement plans, tuition assistance for employees and dependents, flexible spending accounts and more! Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-at-auburn. Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit www.auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all. Essential Functions Provides performance management for a large staff of full-time, TES and student employees that are responsible for year-round, 24/7 administrative support to the Veterinary Teaching Hospitals. Works alongside the co-supervisor of veterinary client services to provide support to hospital admin teams, sharing responsibilities & rotating schedules on a biweekly basis Maintains the client scheduling system which includes creating new templates, extending schedules, and addressing any issues that may arise with service personnel, IT and/or the co-supervisor Identifies inefficient workflows and problem solving solutions. Reinforces the Veterinary Teaching Hospitals policies and procedures and helps implement new training modules, as well as onboarding new employees to specific service areas. Performs front-desk responsibilities such as answering a multi-line phone system, opening client records, making appointments, and taking payments as necessary for deposits and discharges for the Veterinary Teaching Hospitals. Investigates client issues and reports findings to the Associate Dean of Clinical Affairs. Collects and records data involving medical records/case load/call volume. Ensures records are opened properly and entries made as appropriate, ensuring that the medical records are scanned and entered into the electronic medical record in a timely fashion. Full supervisory responsibility for other employees is a major responsibility and includes training, evaluating, and making or recommending pay, promotion or other employment decisions. Minimum Qualifications Minimum Qualifications Education: Associate’s Degree in Management, Healthcare Administration, or related field. Experience: 3 years of experience in client services in a healthcare administration setting, human or veterinary. At least one year supervising, leading, or mentoring employees. Substitutions allowed for Education: When a candidate has the required experience, but lacks the required education, they may normally apply additional relevant experience toward the education requirement, at a rate of two (2) years relevant experience per year of required education. Substitutions allowed for Experience: Indicated experience is required; no substitutions allowed. Minimum Skills, License, and Certifications Minimum Skills and Abilities Knowledge of medical terminology. Minimum Technology Skills Minimum License and Certifications Desired Qualifications Desired Qualifications Posting Detail Information Salary Range $42,000 - $67,200 Job Category Office/Administrative Support Working Hours if Non-Traditional Biweekly rotating schedule between the hours of 7:00 AM and 5:30 PM, Monday thru Friday with some flexibility required. City position is located in: Auburn State position is located: Alabama List any hazardous conditions or physical demands required by this position Posting Date 01/02/2024 Closing Date EEO Statement Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply. AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.


Price - 51100 - 64700

• Location: Auburn, AL Auburn, AL Alabama

• Post ID: 9040617050 Auburn

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