Endpoint Support Associate/Analyst

Position Details Position Information Requisition Number S3497P Home Org Name Office of Information Technology Division Name CIO Information Technology Position Title Endpoint Support Associate/Analyst Job Class Code MA35/MA36 Appointment Status Full-time Part-time FTE Limited Term No Limited Term Length Job Summary The Office of Information Technology (OIT) seeks a customer service-focused candidate to provide technical and service-related support as a member of the University’s Endpoint Support Team.
This position will provide client support with an emphasis on installing computers, troubleshooting issues with Windows and Mac operating systems, commonly used software applications, mobile devices, and a wide array of peripheral devices.
7 Reasons You’ll Love Working at AUBURN: Work/life balance is a priority! Careers in Higher Education are reliably stable.
Competitive retirement plan and benefits.
Generous leave Paid parental leave.
Tuition assistance for yourself and dependents.
Being a part of the life-changing work and research our students, faculty, and staff perform.
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Essential Functions Installs computers and peripheral devices for clients in administrative units.
Installs computers in multimedia classrooms.
Provides technical support to resolve complex software, hardware, mobile and peripheral device issues.
Prepares computers for deployment.
Troubleshoots issues with client and classroom computers.
May assist with hardware and software evaluation or testing as part of the development of new initiatives undertaken by supported groups.
May perform other related duties as assigned by the IT Manager.
Minimum Qualifications Minimum Qualifications This position is advertised at two levels: Endpoint Support Associate: High school diploma and 8 years of relevant experience OR Associate’s degree and 4 years of relevant experience OR Bachelor’s degree and no experience.
Typical starting salaries are between $45,400-$51,900 Endpoint Support Analyst: High school diploma and 11 years of experience OR Associate’s degree and 7 years of experience OR Bachelor’s degree and 3 years of experience.
Typical starting salaries are between $54,300-$63,400 *Relevant IT experience in a serviceenvironment or university setting.
Minimum Skills, License, and Certifications Minimum Skills and Abilities General knowledge of information technology concepts and terminology, client computer operating systems and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques.
Previous customer service work experience.
Excellent communication skills both written and verbal.
Minimum Technology Skills Minimum License and Certifications Desired Qualifications Desired Qualifications Bachelor’s and/or Master’s degree from an accredited institution in an IT related field.
Work experience in a technical support environment.
Work experience in a university environment.
Posting Detail Information Salary Range $38,900-$72,500 Job Category Information Systems/Technology Working Hours if Non-Traditional City position is located in: Auburn State position is located: Alabama List any hazardous conditions or physical demands required by this position Posting Date 03/22/2024 Closing Date EEO Statement Auburn University is committed to an inclusive and diverse campus environment.
Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.
It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.