SUMMARY: Provides assistance with various healthcare services following established policies and protocols including but not limited to obtaining specimens, conducting routine lab studies, and assisting with administrative functions.
DUTIES AND RESPONSIBILITIES:
Greets, receives, and prepares patients for procedures; conducts interviews with patients, measures vital signs, and records information.
Performs routine laboratory tests on patients as provided by established protocol.
Maintains nursing stations and examination areas in a manner consistent with OSHA standards.
Maintains inventory of medical supplies and materials.
Receives and screens telephone calls.
Coordinates patient flow.
Maintains office/department and patient records.
Prepares timely, legible, and complete documentation of all patient care as provided by law, regulation, and established policy.
Participates in continuing education to continually improve skills and abilities and stay abreast of current technologies/practices.
Applies safety principles as identified by established policy.
Ensures compliance with legal issues including but not limited to patient confidentiality and risk management.
Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
Performs other related duties as assigned by management.
QUALIFICATIONS:
High school diploma or equivalent.
Must obtain and maintain BLS certification.
Knowledge of medical terminology.
Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
Ability to understand and adhere to established policies, procedures, and protocols.
Strong charting/documentation skills.
Ability to effectively communicate with people at all levels and from various backgrounds.
Ability to manage priorities and workflow.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Good judgement with the ability to make timely and sound decisions.
Bilingual skills a plus.
COMPETENCIES:
Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service-Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to walk, sit, and stand.
Occasionally exposed to bloodborne and airborne pathogens or infectious materials
Occasionally required to travel for training purposes.
Required to attend at least 2 community clinic events per year.
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